Global calls view

This view is used by default views to shows all information about calls in the from the logged on agent or all user the agent is in the same with.

Link:

http://%ActiveServerName%:81/Options/DefaultViews/Global/Index.html?OwnName=%OwnName%

Parameters:

OwnName

Name of SwyxUser to identify the logged on SwyxUser

Annotation:

SwyxWare only resolves numbers on outgoing call against the internal phone books. For number resolution against other systems (CRM, ERP) 3iMedia Metaservices has to be installed. This product has to be licensed separately.

The icon in the lower right corner indicates if a user is supervisor or agent. Use tooltip to see a short description