Return values

The call queue block has several return values, depending on the conditions and actions executed within the call queue. These return values can be uses to add further actions in ECR-scripts. For standard CRM-script an evaluation of these return values is not possible.

Sample:

Logged off processing

11 Call connected to logged off destination

12 Call connected to logged off special voicemail

13 Call connected to call queue default voicemail

Closed queue processing

70 Queue is closed

71 Call connected to closed queue destination

72 Call connected to closed queue special voicemail

73 Call connected to call queue default voicemail

Escalation processing

21 Call connected to escalation destination

22 Call connected to escalation special voicemail

23 Call connected to call queue default voicemail

Error processing

31 Call connected to error destination

32 Call connected to error special voicemail

33 Call connected to call queue default voicemail

Call Queue processing

41 Call connected to destination

42 Common error while processing the call in the queue. See trace for further details

43 Call lost

44 Queue size exceeded

45 Destination unreachable / logged off

46 Call timeout has been reached

47 Escalation timeout has been reached

48 Call aborted

49 Selection pressed

51 Call connected to queue special voicemail

53 Call connected to default voicemail

61 Call connected to selection destination

62 Call connected to selection special voicemail

63 Call connected to default voicemail

64 Caller requested a callback

65 Call exited the queue - DTMF digit pressed will be added to the return value (650...659, 6511, 6512)

91 Error creating queue

92 Error adding call to queue

97 Invalid license (invalid call property set)

98 Invalid license (maximum queue count exceeded)

99 Invalid license (license invalid, evaluation period expired)