Features (AdminCenter)

Features available using AdminCenter for configuration of standard call queues:

•Configuration of basic settings

•Configuration of welcome announcement(s)

•Configuration of waiting announcement(s)

•Configuration of forwarding destinations and delivery methods

•Configuration of office hours

•Configuration of selection menu (DTMF menu)

•Configuration of overflow scenarios

Main page with queue overview and add buttons to create new default queues

Admin Center main menu to jump to sub configuration pages

Basic settings, assigned numbers and forwarding destinations. Advanced settings and help are available by using the button in the footer of each card.

Welcome announcements, music on hold and waiting announcements

Office hours, pause times, holiday and announcements including voicemail options

DTMF selection menu including action for each key

Overflow options