Set and clear postprocessing time from Phone or SwyxIt! Client

It is possible to set an clear the post processing time of a user by using the Phone or SwyxIt! Client. There is a sample call routing "PostProcessingTime.rse" included in the Scripts\Samples folder in the installation folder. This call routing can be imported in ECR editor. It is also possible to create own call routing scripts with the included ECR action blocks CallQueueSetPostProcessing and CallQueueClearPostProcessing.

CallQueueSetPostProcessing:

This block can be used to set the post processing time for a user

User name	Name of the user from SwyxWare
Post processing time	Time in seconds
Logging	Enables or disables logging
Acoustic notification	Enables or disables the acoustic notification for the process

Annotations:

•A successful operation is confirmed with a positive confirmation sound (if not deactivated)

•A unsuccessful operation is confirmed with a negative confirmation sound (if not deactivated)

•Setting the post processing time to -1 sets the user to pause. This status is displayed as "paused" in web front end

•If the user is already set to post processing time, the post processing time is overwritten with the new value

CallQueueClearPostProcessingTime:

This block can be used to add a user to a group

User name	Name of the user from SwyxWare
Logging	Enables or disables logging
Acoustic notification	Enables or disables the acoustic notification for the process

Annotations:

•A successful operation is confirmed with a positive confirmation sound (if not deactivated)

•A unsuccessful operation is confirmed with a negative confirmation sound (if not deactivated)

•If the user is not set to post processing time this action has no effect