This list contains all states logged to the CDR table
Incoming calls processed by queue:
|
Aborted |
Call has been aborted by agent (web front end) |
|
AdvancedCallbackRequested |
Advanced callback has been requested |
|
Alerting |
Call is alerting |
|
Announcement |
Announcement is played |
|
Busy |
All agents in selected destination are busy |
|
CallTimeout |
Call timeout has been reached |
|
Connected |
Caller has been connected to destination |
|
Destination script |
Call has been connected to destination script (CDRConnectedName shows further information about destination) |
|
Disconnected |
Call has been disconnected, this value is always the last state |
|
DTMFxpressed |
DTMF digit x is pressed in selection menu |
|
EscalationTimeout |
Escalation timeout has been reached |
|
Initialized |
Call entry is created, all values are NULL |
|
Lost |
Call has been lost, caller waiting in queue disconnected the call |
|
Offline |
All agents in selected destination are logged off |
|
OnHold |
Remove in 3.11 |
|
OnHoldAfterConnected |
Call put on hold after call has been connected to destination |
|
ConnectedAfterOnHold |
Call activated from hold after call has been connected to destination |
|
Pickup |
Call has been picked up by agent (CDRDestinationName shows further information about agent) |
|
QueueClosed |
Queue is closed |
|
Queued |
Call is added to queue |
|
Rejected |
Agent has rejected the call |
|
SelectionAnnouncement |
Selection announcement is played |
|
SimpleCallbackRequested |
Simple callback has been requestes |
|
SizeExceeded |
Number of callers in queue exceeds defined maximum number of possible callers |
|
Timeout |
Agent has not pickup up a call |
|
Transfered |
Call has been transfered |
|
Transfering |
Caller starts a call transfer |
|
Voicemail |
Call has been connected to voicemail (CDRConnectedName shows further information about voicemail type) |
|
VoicemailFinished |
Caller connected to voicemail has disconnected the call (CDRConnectedName shows further information about voicemail type) |
|
WelcomeAnnouncement |
Welcome announcement is played |
Outoging calls monitored by queue controller:
|
Connecting |
Call is initialized and waiting for connect |
|
Connected |
Call has been connected to destination |
|
OnHold |
Call has been put on hold |
|
Disconnected |
Call has been disconnected, this value is always the last state |
|
Transferred |
Call has been transferred |
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