• Contents
  • Search
  • Introduction
    • Features (AdminCenter)
    • Features (call queue)
    • Features (visualization)
  • Install / Uninstall
    • Installation
    • Uninstall
  • Config tool
    • Webserver settings
    • Language settings
    • Database connection settings
    • Service settings
  • How to use
    • AdminCenter
    • Call Routing Manager (advanced users)
    • Extended Call Routing Editor (advanced users)
    • Call routing parameters
      • Call queue ID
      • Call queue name
      • Call queue size
      • Call tag
      • Call forwarding destination
        • Single destination
        • Multiple destinations with queue size dependency
        • Multiple destinations with queue time dependency
        • Multiple destinations with preferred destination
        • Multiple destinations with sequential destination
        • Multiple destinations with rotary destination
        • Multiple destinations with random destination
        • Multiple destinations with longest waiting destination
        • Group handling
        • Supplementary parameters
        • Parallel calls
      • Call connect time
      • Call not connected mail notification
        • Call not connected mail address
        • Call not connected mail subject
        • Call not connected mail body
      • Call instant delivery
      • Call custom delivery (only advanced users)
      • Call last agent delivery
        • Call last agent delivery expiration timeout
      • Call hold time if not connected
      • Call priority
      • Call timeout
      • Call hold music
        • Call queue plays hold music while connecting
        • Call queue plays hold music on welcome
        • Call queue plays hold music on selection
      • Call queue uses strict logon state checking (deprecated)
      • Call queue remote servers for logon state checking
      • Call queue evaluates locked line as logged off (deprecated)
      • Call queue activates call on exit
      • Call welcome announcement
        • Caller position
      • Call queue plays welcome before connecting
      • Call queue allows staying in queue if no user logged on
      • Call queue allows staying in queue if all users busy
      • Call queue closed condition
        • Call queue closed destination
          • Call queue closed destination timeout
          • Call queue closed proceed with destination script
        • Call queue closed voicemail
          • Call queue closed voicemail file
          • Call queue closed voicemail address
        • Call queue closed mail notification
          • Call queue closed mail address
          • Call queue closed mail subject
          • Call queue closed mail body
      • Call user logged off condition
        • Call user logged off override
        • Call user logged off destination
          • Call user logged off destination timeout
          • Call user logged off proceed with destination script
        • Call user logged off voicemail
          • Call user logged off voicemail file
          • Call user logged off voicemail address
        • Call user logged off mail notification
          • Call user logged off mail address
          • Call user logged off mail subject
          • Call user logged off mail body
      • Call escalation condition
        • Call escalation timeout
        • Call escalation destination
          • Call escalation destination timeout
          • Call escalation proceed with destination script
        • Call escalation voicemail
          • Call escalation voicemail file
          • Call escalation voicemail address
      • Call announcements
        • Call announcement timeout
        • Call announcement file
          • Caller position
        • Call announcement repeat
      • Call selection menu (IVR)
        • Call selection timeout
        • Call selection repeat
        • Call selection before first connect
        • Call selection after first connect
        • Call selection file
        • Call selection DTMF timeout
        • Call selection voicemail address
        • Call selection callback mail notification
          • Call selection callback mail address
          • Call selection callback mail subject
          • Call selection callback mail body
        • Call selection key 0..9, *, #, timeout
      • Call queue voicemail
        • Call queue voicemail file
        • Call queue voicemail address
      • Call disconnect mail notification
        • Call disconnect mail address
        • Call disconnect mail subject
        • Call disconnect mail body
        • Call disconnect threshold
      • Call disconnect clearing timeout
      • Call voicemail clearing timeout
      • Call aborted clearing timeout
      • Call lost clearing timeout
      • Call queue delete phone call entry on connect
      • Call queue change phone call entry on connect
      • Custom 10..20
      • Return values
  • DefaultViews
    • Members view
    • Queues view
    • Global calls view
  • Advanced configuration
    • Group control
      • Log on/off from Phone or SwyxIt! Client
      • ECR example
      • Log on/off via web link
    • Post processing control
      • Set and clear postprocessing time from Phone or SwyxIt! Client
      • ECR example
      • Set and clear postprocessing via web link
    • Call pickup
      • Call pickup from Phone or SwyxIt! Client or website
    • Persistent storage
      • Description
      • Saving and reading persistent information from ECR
      • Saving and reading persistent information from website
    • Call detail records
      • Description
      • Fields
      • States
      • Logging to database
    • Logon times monitoring
      • Description
      • Fields
      • Logging to database
    • Master/Standby
      • Replication
    • Reporting
      • Description
      • Usage
    • Queue visualization
      • Queue list view
      • Call queue view
      • Global members view
      • Global calls view
      • Call details
      • HTML Templates
        • QueueList
        • QueueCallsList
        • QueueActiveCallsList
        • QueueLostCallsList
        • QueueAllCallsList
        • QueueAllActiveCallsList
        • QueueAllLostCallsList
        • QueueGroupMembersLoggedOnOffList
        • QueueGroupMembersLoggedOnOffCount
        • GlobalAllCallsList
        • GlobalAllCallsList filtering
        • Reload
        • Parameters
        • Date
        • Time
        • Server side includes
        • Recursive tags
  • Licensing
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