This view shows all calls in the selected queue. The connected calls are displays below the caller waiting in the queue. At the bottom of the page all lost calls are displayed.
Link:
http://%ActiveServerName%:81/Options/DefaultViews/Queue/Index.html?PickupDestination=%OwnName%&OwnName=%OwnName%
Parameters:
|
PickupDestination |
Name of SwyxUser or number for call pickup |
|
OwnName |
Name of SwyxUser to identify the logged on SwyxUser |
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The icon in the upper right corner indicates if a user is supervisor or agent. Use tooltip to see a short description
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