Description

SwyxWare writes CDR-files with call detail records into a text file or a database table. These CDR-files contain all information on incoming and outgoing calls. It exists only one CDR-record for each call. So some fields in the CDR-entry are overwritten during the call. So there is no way to get all the information needed to create reports.

To address this issue the Queue Controller writes its own CDR-files. In these CDR-files a new CDR-entry is created if the state of the call changes. See a complete list of available states.

If one of these states differ from the previous state a new CDR-entry is written. The result is a complete call history for each call. These CDR-entries are written for incoming calls, processed by the Queue Controller. The Queue Controller also monitors outgoing calls and direct calls to internal destinations. The logging equals to the logging for incoming call but is not so detailed. The type of a call is written in fields "CDRTypeCDR" or "CDRTypeQueue".

The CDR-files are located in the reports subfolder in the installation directory. Per default all CDR entries are written in text files with a maximum size of 5MB. The CDR-files are numbered CDR0.txt, CDR1.txt, ... CDRx.txt.