Features (visualization)

Default views in skins show information related to logged on agents:

•Call queue visualization in web browser

•List of all call queues

•List of waiting calls in all or selected call queue

•List of active calls in all or selected call queue

•List of callback requests in all or selected call queue

•Add call info to every call (queue or global)

•Reorder calls in call queue

•Pickup calls in call queue (also possible by name key)

•Abort calls in call queue

•Display call properties for each call

•Colored status for each call

•Log on and off agents from groups (also possible by name key)

•Increase or reset post processing time for each agent (also possible by name key)

•Global list of all calls within SwyxWare

•Filter for global calls list on SwyxWare-Users and SwyxWare-Groups

•Customizable layout based on tags in html code

•Number resolution in active calls list against 3iMedia Metaservices for SwyxWare

•Integration in SwyxIt! Client Webextensions

•Web based real callback feature (click callback on website and Queue Controller establishes a call with an internal agent - extra license necessary)

Client skin using the well known SwyxIt! client with web extensions for call queues and group status on the right side.