Installation

Follow these steps to install the 3iMedia Call Queue Controller for SwyxWare on the SwyxWare server:

•Logon locally with administrative privileges

•Ensure that Microsoft .Net Framework 4.5.1 incl. all service packs is installed

•Ensure that SwyxWare version is 7.00 or higher

Start the MSI package from the installation source. Click next ("Weiter >")

Change the installation destination folder if necessary. Click next ("Weiter >")

Enter the password of your SwyxWare service account.

Remark: The Queue Controller has to use the same account as SwyxWare services. If the SwyxWare server is running under the predefined SwyxServiceAccount account these logon credentials have to be changed using the configuration wizard because the password for the predefined service account is created randomly during configuration wizard.

The password is stored encrypted inside the windows registry. To change it after installation, use the config tool. Click install ("Installieren") to finish the setup.

The installation of the Call Queue Controller has finished. You can test the installation by opening your browser locally on the SwyxWare server and navigate to http://localhost:81

Check if web site http://localhost:81 is accessible and doesn't show any errors