Multiple destinations with queue size dependency

Size|[Destination1],[Timeout1],[QueueSize1]|[Destination2],[Timeout2],[QueueSize2]|…

SizeAdv1|[Destination1],[Timeout1],[QueueSize1]|[Destination2],[Timeout2],[QueueSize2]|…

SizeAdv2|[Destination1],[Timeout1],[QueueSize1]|[Destination2],[Timeout2],[QueueSize2]|…

This delivery mode delivers calls to a bigger group with more agents depending on the queue size itself. This makes it possible to react on a growing amount of callers and connect them quicker to their responsible agents.

Example:

Size|50,10,2|51,10,5|52,10,10|53,10,0

The call will be delivered in that way:

Queue size between 0 and 2 -> destination 50 for 10 seconds

Queue size between 3 and 5 -> destination 51 for 10 seconds

Queue size between 6 and 10 -> destination 52 for 10 seconds

Queue size between 11 and 0 (max) -> destination 53 for 10 seconds

Different size modes:

Size:

The destination set is selected strictly from the actual call queue size. If the selected destination set is busy or logged off the caller stays in the queue until the destination becomes free or another destination set is selected due to changed queue size. If a selected destination set is offline, the caller stays only in queue if CallQueueStayIfLoggedOff is set to "1"

SizeAdv1:

The destination set is selected from the actual queue size. If this destination set is offline the call queue selects the next destination set. If destination set is busy, the caller stays in queue until destination becomes free or another destination set is selected due to changed queue size.

SizeAdv2:

The destination set is selected from the actual queue size. If this destination set is offline or busy the call queue selects the next destination.

Annotations:

•If timeout is omitted, the CallQueueConnectTime value is used

•If QueueSize is "0", the CallQueueSize value is used

•Use "0" or CallQueueSize as QueueSize value for the last delivery set

•Group numbers are not resolved by default, do not use "ResolveGroupMembers" from supplementary parameters

If a destination set is unreachable, the caller stays in queue if the CallQueueStayIfUserLoggedOff parameter is set to "1" otherwise the caller will exit the queue

More options:

For more options to control call delivery see supplementary parameters