Multiple destinations with queue time dependency

Time|[Destination1],[Timeout1],[QueueTime1]|[Destination2],[Timeout2],[QueueTime2]|…

TimeAdv1|[Destination1],[Timeout1],[QueueTime]|[Destination2],[Timeout2],[QueueTime2]|…

TimeAdv2|[Destination1],[Timeout1],[QueueTime]|[Destination2],[Timeout2],[QueueTime2]|…

So it is possible to deliver the call to a group of agents depending on the queue time. With increasing queue time the call is connected to other groups

Example:

Time|50,10,15|51,10,45|52,10,0

The call will be delivered in that way:

Queue time between 0 and 15 seconds -> destination 50 for 10 seconds

Queue time between 16 and 45 seconds -> destination 51 for 10 seconds

Queue time between 46 and 0 (max) seconds -> destination 52 for 10 seconds

Different time modes:

Time:

The destination set is selected strictly regarding the actual call queue time. If the selected destination set is busy the caller stays in the queue until the destination set becomes free or another destination set is selected due to changed queue time. If a selected destination set is offline, the caller stays only in queue if CallQueueStayIfLoggedOff is set to "1"

TimeAdv1:

The destination set is selected regarding the actual queue time. If this destination set is offline the call queue selects the next destination set. If destination set is busy, the caller stays in queue until destination set becomes free or another destination set is selected due to changed queue time.

TimeAdv2:

The destination set is selected from the actual queue time. If this destination set is offline or busy the call queue selects the next destination set.

Annotations:

•If timeout is omitted, the CallQueueConnectTime value is used

•If QueueSize is "0", the CallQueueSize value is used

•Use "0" or CallQueueSize as QueueSize value for the last delivery set

•Group numbers are not resolved by default, do not use "ResolveGroupMembers" from supplementary parameters

If a destination is unreachable, the caller stays in queue if the CallQueueStayIfUserLoggedOff parameter is set to "1" otherwise the caller will exit the queue

More options:

For more options to control call delivery see supplementary parameters