Multiple destinations with sequential destination

Sequential|[Destination1]|[Destination2]|[Destination3]...

In this scenario the call will be sequentially delivered to the destination sets. The call delivery always starts with the first destination set. The difference to the preferred delivery scenario is that groups are resolved to agents before delivering the call. So destination are displayed in CDR as users and not as groups.

Example:

Sequential|50|51|52

Destination 50 is a group with members 10,11 and 12

Destination 51 is a group with members 20 and 21

Destination 52 is an agent

The call will be delivered in that way:

Resolve group 50 to users, add users to destination list, resulting list is 10,11,12

Resolve group 51 to users, add users to destination list, resulting list is 10,11,12,20,21

Resolve user 52 to user, add user to destination list, resulting list is 10,11,12,20,21,52

Pick the first user from the list and deliver the call if user is free

Different sequential modes:

Sequential:

•The destination group is resolved as described above.

•The call will be delivered to each destination in this group.

SequentialAdv1:

•The destination group is not resolved.

•The call will be delivered to the destination.

•If the destination is a group number, SwyxWare will perform the group delivery itself.

SequentialAdv2:

•The destination group is resolved.

•The call will be delivered to each destination in this group but stops at the last member. This delivery mode can be used for escalation scenarios.

SequentialAdv3:

•The destination group is not resolved.

•The call will be delivered to the destination.

•If the destination is a group number, SwyxWare will perform the group delivery itself.

•The delivery stops at the last member.

SequentialAdv4:

•The destination group is resolved.

•The delivery stops after the last member. The call queue proceeds with the queue timeout process.

SequentialAdv5:

•The destination group is not resolved.

•The delivery stops after the last member. The call queue proceeds with the queue timeout process.

Annotations:

•The call queue starts on every connection attempt with the first destination. If this destination is logged off or busy the destination is skipped and the next destination in the list is selected.

•The difference to SwyxWare sequential call delivery is that in SwyxWare itself the sequential delivery is done within the same delivery attempt

•If groups are used as destination, the resolved group members will be resolved in the order defined in the group name with "(sorted)" in its name in SwyxWare Administration

More options:

For more options to control call delivery see supplementary parameters