Multiple destinations with preferred destination

Preferred|[Destination1],[Timeout1],0|[Destination2],[Timeout2],0|…

In this scenario the call will be preferred delivered to the first available destination set. Each destination set can be seen as a member in a chain where the first available member is selected for call delivery.

Example:

A customer has 3 different locations with 3 local help desks. Each help desk is primary responsible for the local location. Using 3 call queues with a single destination would solve this problem. But if a help desk needs to get calls from other locations too if in these locations is nobody able to take the call you need a second delivery destination for each call queue with a global destination.

Helpdesk A – destination 50

Helpdesk B – destination 60

Helpdesk C – destination 70

All users from all help desks – destination 99

Call queue A – Forwarding destination "Preferred|50,10,0|99,10,0"

Call queue B – Forwarding destination "Preferred|60,10,0|99,10,0"

Call queue C – Forwarding destination "Preferred|70,10,0|99,10,0"

If a user from location A call helpdesk A, he is put in call queue A and delivered first to destination 50. If destination 50 is busy or logged of the call is delivered to destination 99.

More options:

For more options to control call delivery see supplementary parameters